Missing or expired download
Order verification and a replacement time-limited download link.
Product support
Get back to the work.
Hermes handles routine order, delivery, update, and refund support through the store inbox. Complex account, payment-dispute, legal, or security issues are escalated to a person.
Email the store
support@shop.madpanda3d.comInclude the email address used at checkout, your order date, and a short description of what happened. Never email passwords, API keys, recovery codes, or full payment-card details.
Need a fresh download link? Ask for a link renewal from the same email address used for the order. Delivery links expire after seven days for security.
Common requests
What support can resolve
Latest Product 01 version
Confirmation of the current version and access to eligible Product 01 revisions.
14-day refund request
Request handling under the published refund policy, followed by confirmation after the payment provider reports success.